Our customers expect the best when they interact with us, whether that’s in person, on our website or a mobile app. Applause gives us both the speed and flexibility we need to deliver quality digital properties and great experiences to our customers.

Applause has been able to identify testers for any country that we want in a timely manner, with the payment instruments that we want, using different devices, browsers… We are able to find defects earlier, before the product reaches our customers.

Applause has really guided us throughout the whole journey, making sure that we get it right. They’re there with resources, hands on support, office hours for designers, and really showing us what good looks like.

There’s no extra up-front work required for product teams. You just have one onboarding call with the research team to explain what you’re trying to test, what you’d like to learn about… the team will recruit users and make sure the study is conducted in an inclusive way.

Applause allows us to deploy updates and new features with a lot more confidence knowing they have been tested in real-world conditions with testers with real vehicles. That is the big picture.