CDW
Fortune 500 multi-brand IT solutions provider serving 250K+ customers
CDWSolution Highlights
Performance
Anonymous
Anonymous • Technology Leadership
The ability to pull talent together from CDW, Amazon, and Microsoft is something that I could never do. We have a great relationship and they are quick to respond.
Anonymous
Anonymous • IT Operations
Their managed services team knows something is wrong before we do and fixes it for us. We are able to go from a reactive state to a proactive state.
Unified Network Infrastructure Across 2,000 Restaurant Locations
National Restaurant Chain
One of the nation's leading casual restaurant and sports bar chains partnered with CDW to build an integrated solution across its 2,000 nationwide locations. CDW aggregated the complex telecommunications environment to a single supplier and simplified Wi-Fi to enterprise-class Cisco Meraki wireless infrastructure.
- 2,000 locations unified
- Single supplier consolidation
- Cisco Meraki cloud management
Complex Data Center Migration
Fortune 500 Company
When a global Fortune 500 company needed help migrating data center applications and integrating infrastructure components after a major acquisition, CDW Professional and Managed Services provided the strategy, deployment and ongoing operations. Critical functions were migrated in less than 12 months.
- Migration completed in 12 months
- Zero unplanned downtime
- Overage fines avoided
AI Chatbot Resolves 40% of IT Support Tickets Automatically
CDW Internal
CDW deployed HAROLD, an AI-powered IT support chatbot housed in Microsoft Teams. The bot resolved more than 42,000 issues for nearly 13,000 coworkers in 2023, managing approximately 40% of all support tickets.
- 40% of tickets resolved by AI
- 42,000+ issues resolved
- 13,000 employees served
Qualifications
Certifications
Enterprise requirements certified by Human Cloud or third party providers
Features
Category
General category of the solution.
About CDW
CDW is a Fortune 500 multi-brand IT solutions provider founded in 1984. Serves 250,000+ business, government, education, and healthcare customers across US, Canada, and UK. Named to CRN Elite 150 MSP list. $6B+ quarterly revenue. HAROLD AI chatbot resolves 40% of IT support tickets automatically.
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