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Hire Horatio

Customer experience outsourcing for e-commerce and tech companies. Dedicated support teams.

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Solution Highlights

Performance

Tracking the performance of the solution based on what's most important to you
COO
Review

COO

COO

Horatio's CX team handles our email, chat, and social customer support. They maintain our brand voice perfectly and keep CSAT scores high.

Dec 31, 2025
Self Reported
Ecom Director
Review

Ecom Director

Ecom Director

Hire Horatio's customer support team feels like an extension of our own. They truly understand e-commerce customer experience.

Dec 31, 2025
Self Reported
Head of CX
Review

Head of CX

Head of CX

When we needed to scale customer support for a product launch, Horatio ramped up quickly without sacrificing quality. True partnership.

Dec 31, 2025
Self Reported
E-commerce Brand logo
Business Case

Scaled customer support team achieving 95% CSAT

E-commerce Brand

E-commerce brand outsourced customer support to Hire Horatio, achieving excellent satisfaction scores during rapid growth.

Key Results
  • 95% CSAT score
  • Scaled support
  • E-commerce expertise
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Oct 1, 2021
Self Reported

About Hire Horatio

Hire Horatio provides customer experience outsourcing and staffing solutions, connecting brands with dedicated customer support teams. They specialize in building and managing customer service operations for e-commerce, technology, and consumer brands. Hire Horatio combines talent recruitment with operational expertise to deliver exceptional customer experiences on behalf of their clients.

Additional Details

Industries
Customer Service
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Human Cloud is a global workforce advisory firm that helps Fortune 500 companies future-proof their workforces through cloud-driven talent solutions. Led by CEO Matthew Mottola and Head of Enterprise Strategy Tony Buffum, the firm has been at the forefront of AI, talent platforms, and enterprise adoption since 2012.

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