Serco faced the challenge of supporting defense operations with distributed teams and limited ability to bring experts on-site quickly. Troubleshooting often required travel, which increased operational expenses. The organization also needed to improve knowledge transfer across locations while maintaining reliable support in demanding environments. Serco deployed a hands-free remote support approach to enable secure, high-quality video and audio calls with remote experts. Frontline teams used AR headsets and smart glasses to receive real-time guidance at the point of need. Workers also accessed critical documents and information hands-free to complete tasks efficiently and accurately. The deployment enabled remote troubleshooting and collaboration across distributed teams. Serco reduced unnecessary travel and associated costs by solving challenges remotely. The approach also improved knowledge transfer and strengthened collaboration by sharing information in real time during remote assistance.

The British Army needed to improve training and troubleshooting for field operations where reliable support was critical. Equipment issues in demanding environments could lead to downtime and delayed readiness. Knowledge transfer to frontline personnel had to happen quickly and at the point of need. The British Army implemented a hands-free connected worker support approach using mixed reality. It enabled low-bandwidth, secure, high-quality video and audio calls with remote experts for real-time guidance. Frontline personnel also accessed critical information and documents directly through AR headsets and smart glasses. The deployment reduced equipment downtime by enabling rapid remote troubleshooting and diagnosis from any location. It improved real-time knowledge transfer through on-the-job guidance and access to manuals and diagrams in the line of sight. It also enhanced training and remote collaboration capabilities for military operations.