NPSG Global needed a variety of workers for a new e-fulfillment warehouse site for an e-commerce partner in Little Rock, Arkansas. They had open roles for general laborers, loaders and unloaders, and cleaning crew members. They also required workers with knowledge of robotics who could understand basic robot dynamics and follow directions. Their existing staffing agency could not come close to supplying the 80 workers needed, and time was running short. PeopleReady met with NPSG Global and quickly filled the required roles using its roster of qualified workers. NPSG Global managers then used the JobStack app to request workers, rate performance, and invite top-rated workers back for future projects. JobStack’s AutoPay feature enabled daily pay to help support retention and satisfaction. PeopleReady also ensured workers had proper PPE, clear assignment instructions, and completed shift check-ins. After partnering with PeopleReady, NPSG Global reported improved support and responsiveness through relationships with local branches. They used 24/7 JobStack support to help fill hard-to-staff night and weekend shifts. Daily pay helped NPSG Global build additional trust with workers. Based on the reliable staffing support, NPSG Global planned to continue using the service at sites across the country.

Metro Service Group faced a surge in household waste during the early COVID-19 pandemic in New Orleans. The city awarded the company additional service routes in spring 2020, increasing the need for dependable staffing. Hiring was already difficult due to historically high turnover tied to hard labor and long hours. Heat and humidity in New Orleans further complicated recruiting and retention. Metro Service had previously addressed many staffing issues with support from a local staffing branch, but the new routes required a faster way to fill varied shifts. The team implemented an on-demand staffing app to place and manage orders more efficiently. This provided 24/7 access to qualified workers who could support multiple duties, from assisting drivers to cleaning and refurbishing waste carts. The approach also helped Metro Service flex staffing quickly when absences occurred or routes were added at the last minute. After adopting the app, Metro Service improved its ability to meet daily workforce needs, including evenings, weekends, and holidays. The company used in-app worker ratings to track top performers and re-request strong workers for future shifts. At the time of the case study, Metro Service deployed between 45 and 55 associates per day, six days a week, with most workers sourced through the app. With an exclusive staffing supplier arrangement in place, the company continued serving its community reliably during COVID-19.