Capgemini faced limited visibility and control over its global contingent workforce. Managing contractors and temporary workers across 30+ countries created complexity and inconsistency. Changing legislative requirements increased the risk of non-compliance. The company needed better oversight of global contingent workforce spend and fulfillment performance. Capgemini implemented a cloud-based platform to consolidate contractor and temporary worker management. The implementation supported management of the global contingent workforce across 30+ countries. The solution was adapted to keep pace with changing legislative requirements. The consolidated approach improved control and standardization across regions. Capgemini achieved 98% capture of global contingent workforce spend. The company realized a 26% increase in unitary cost savings. Procurement productivity increased by 50% and fulfillment became 60% faster. Capgemini also reached an 80% fulfillment rate and strengthened compliance through improved visibility.

Brightspeed, an internet service provider founded in 2021, needed to integrate 3,300 employees and thousands of contractors after acquiring operations from Lumen Technologies in 2022. The customer faced a nine-month deadline to bring workforce and labor processes onto a unified approach. They also needed stronger linkage between labor activity, time tracking, and project cost attribution. Compliance training and certification tracking for temporary labor required reliable auditability. The team implemented a contingent workforce and services management solution alongside SAP SuccessFactors. The integration connected cost-center activities with work breakdown elements and time tracking. It also interfaced temporary labor data with learning systems to support mandatory compliance training and certifications. Digital audit trails were established to document training completion. A 10-person HR team managed 4,000+ employees through the integrated setup. Thousands of contractors were integrated into the same environment. The implementation met the nine-month deadline. The company captured millions in project costs annually through improved time and cost tracking.