Planzer Law LLC needed more effective phone coverage than an answering service could provide. The prior setup handled calls, but it did not align well with the firm’s specific requirements. This created a need for a better-fit receptionist solution. The business also needed to reduce the time spent managing calls. The firm replaced its answering service with a vetted receptionist VA selected to match its requirements. The assistant was hired in April 2024 to take inbound calls and support day-to-day communication. Over time, the role expanded beyond call handling. The receptionist was later promoted to a legal assistant role scheduled to begin in April 2025. After the switch, the firm reported that business growth improved meaningfully. Since April 2024, the business grew by at least 20%. The change also enabled an internal progression from receptionist coverage to legal support. As a result, the firm strengthened its administrative capacity while supporting continued growth.