Working Solutions
Working Solutions offers virtual contact center outsourcing, leveraging a vast network of agents to provide scalable customer service solutions.
Working SolutionsSolution Highlights
Products
Advanced CX Analytics
Provides real-time analytics to improve customer service experiences.
Real-time Data
Performance Metrics
Process Improvement
Pricing
AI-Enabled CX Solutions
Combines AI with human agents to improve service efficiency.
AI Integration
Efficient Service
Advanced Tools
Pricing
AI-Enabled CX Solutions
Blends AI and intelligent agents for exceptional customer service.
AI Automation
Intelligent Agents
Seamless Integration
Pricing
Customer Care
Scalable and flexible customer care services.
24/7 Support
Scalable Service
Flexible Solutions
Pricing
CX Consulting
Offers advice to streamline and elevate CX processes.
Efficiency
Streamlined Operations
Consultation
Pricing
CX Consulting Services
Offers consulting to enhance customer experience and drive efficiency.
Performance Enhancement
Leadership Development
AI-Powered Training
Pricing
Performance
Senior Director, Customer Service
Senior Director, Customer Service • Senior Director, Customer Service
They have successfully collaborated with us in every direction we’ve explored and have been a wonderful, long-term partner.
Vice President
Vice President • Vice President
We watched your team handle millions of customer calls reliably, professionally, and with one committed focus and goal, doing the absolute best for the American Express Travel customer.
Vice President
Vice President • Vice President
We are very impressed with their responsiveness, flexibility and quality. Their expedited service ensured staff and volunteers were in place to provide safe shelter, food, medical supplies and comfort.
Qualifications
Badges
Performance across Human Cloud, as measured by company interest, kudos, and business case success.
Features
Category
General category of the solution.
About Working Solutions
Working Solutions is an on-demand business process outsourcer providing multichannel customer experience services, including customer service, sales support, and business continuity. Established nearly thirty years ago, Working Solutions leverages a network of over 150,000 independent contractors across the United States and Canada. The company specializes in scalable and flexible business models that can adapt swiftly to meet changing market demands, supporting clients through everyday operations, unexpected events, and long-range projects. As a virtual contact center pioneer, Working Solutions focuses on optimizing customer engagements through advanced analytics and AI-enabled solutions, ensuring clients receive high-quality, empathetic service that improves brand loyalty and satisfaction.
Additional Details
Pricing info not available
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