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Field Nation

On-demand IT labor marketplace connecting service companies with skilled field technicians across 600000+ sites nationwide.

Est.2008
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Field NationField Nation

Solution Highlights

Performance

Tracking the performance of the solution based on what's most important to you
John Fecteau
Review

John Fecteau

John Fecteau • Founder and CEO

Field Nation helps us effectively communicate with and manage technicians.

Dec 31, 2025
Self Reported
John Rutherford
Review

John Rutherford

John Rutherford • Director of Client Delivery

We can not only find highly skilled techs, we can also manage them more easily.

Dec 31, 2025
Self Reported
Pam Duran
Review

Pam Duran

Pam Duran • (Former) Service Manager

Field Nation is very good at allowing us to find the right talent for the work order.

Dec 31, 2025
Self Reported
Worldlink Integration Group logo
Business Case

Scaled 78% annual growth while reducing headcount 40% and labor costs 15%

Worldlink Integration Group

Worldlink Integration Group, a national provider of technology deployment services with 20+ years serving 40,000+ retail locations, needed to scale operations without significantly increasing headcount. Through Field Nation's Platform Management Partner Program and Premier suite (PeopleSmart, WorkSmart, MarketSmart), Worldlink outsourced coordination and transactional activities while focusing on client outcomes and strategic initiatives.

Key Results
  • 78% annual growth in work order volume
  • 40% reduction in full-time headcount
  • ~15% reduction in labor costs
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Dec 15, 2025
Self Reported
IT Hardware Support Provider logo
Business Case

Reduced ticket creation time 80% and scaled to 20,000+ service calls without adding headcount

IT Hardware Support Provider

A national provider of critical hardware support for mid-range and enterprise-level IT systems needed to deliver exceptional service while improving operational efficiency. By integrating Field Nation's REST API and Webhooks with their CSDP SRM system, they automated data synchronization and eliminated dual-screen work order management, enabling 24x7 nationwide support across U.S. and Canada.

Key Results
  • 80% reduction in ticket creation time (20 min to 2-3 min)
  • 20,000+ service calls managed with on-demand technicians
  • 3,500+ contract technicians added to network
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Dec 15, 2025
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XTIUM logo
Business Case

Achieved 40% cost savings and 97% first-time fix rate for nationwide retail field services

XTIUM

XTIUM, a managed service provider delivering technology solutions for enterprise retailers and restaurant chains, needed to scale field service operations while maintaining quality. Previously relying on staffing agencies resulted in inconsistent quality and higher costs. By implementing Field Nation's marketplace with preferred tech pools and multi-tier auto-dispatch systems, XTIUM achieved expert networking technicians enabling same-day service commitments across the U.S., with zero quality escalations to the executive team.

Key Results
  • 40% cost savings vs traditional staffing agencies
  • 97% First-Time Fix resolution rate
  • Zero quality escalations to executive team
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Dec 15, 2025
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Managed Services Company logo
Business Case

Completed 24,000+ work orders with 30% fewer site revisits and 20-30% faster sourcing

Managed Services Company

A privately held managed services company offering project and break/fix work across automotive, healthcare, energy, and retail struggled with inefficiencies using multiple labor marketplaces. By consolidating 85%+ of work orders to Field Nation with API integration and pre-vetted technician pools, they strengthened competitive proposals, accelerated billing cycles by approximately one week, and increased repeat business through reliable performance.

Key Results
  • 24,000+ work orders completed
  • 30% reduction in site revisits
  • 20-30% faster technician sourcing
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Dec 15, 2025
Self Reported

Qualifications

Certifications, badges, customers, and features that qualify this solution

Features

Managed Service
Vetted Talent

Focus Areas

Specialized areas the solution focuses on. The best solutions specialize in niches across skillsets, functions, industries, regions, and more.

Field Services
IT

Category

General category of the solution.

Talent Platforms

About Field Nation

Field Nation is an on-demand IT labor marketplace connecting service companies with skilled field technicians to complete work orders across the United States. The platform serves 7000+ service companies and completes over 1 million work orders annually with a 98% success rate across 600000+ service sites. Field Nation offers 20+ specialized skillsets including Point-of-Sale, Networking, Security, Cabling, AV & Digital Signage, Telecom/VoIP, Fiber Cabling, Server Solutions, and Robotics. Key value propositions include up to 20% labor cost savings versus third-party providers, up to 30% savings versus W-2 employees, and up to 40% reduction in site revisits through real-time visibility and quality assurance tools. The platform enables dispatch of qualified technicians within minutes rather than weeks.

Additional Details

Customer Regions
US
Industries
IT Services
Retail
Telecom
Network Size
100,000+
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Human Cloud is a global workforce advisory firm that helps Fortune 500 companies future-proof their workforces through cloud-driven talent solutions. Led by CEO Matthew Mottola and Head of Enterprise Strategy Tony Buffum, the firm has been at the forefront of AI, talent platforms, and enterprise adoption since 2012.

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