Liveops
Virtual contact center platform with network of home-based customer service agents.
LiveopsSolution Highlights
Products
Insurance Claims Support
Specialized virtual agents for insurance claims processing, FNOL, and policyholder support during catastrophic events.
Licensed insurance agents
CAT surge capacity
Claims processing expertise
Pricing
Virtual Contact Center
Scalable virtual contact center solution powered by independent home-based agents for customer service, sales, and support.
Work-from-home agents
Rapid scalability
Pay-per-minute pricing
Pricing
Performance
Contact Center Director
Contact Center Director
Liveops handles our overflow and after-hours support seamlessly. Their agents are trained professionals who represent our brand well.
Customer Service VP
Customer Service VP
Liveops' virtual agent network allowed us to scale customer service capacity rapidly without the overhead of a traditional call center.
Home Agent
Home Agent
Working with Liveops gives me the flexibility I need as a parent. I choose my hours, work from home, and earn competitive pay.
Scaled customer service 300% during open enrollment
Insurance Company
Insurance company used Liveops virtual agent network to scale customer service capacity dramatically during open enrollment period.
- 300% capacity increase
- Home-based agents
- Maintained quality
Handled 1M+ holiday customer calls with 94% CSAT
Retail Brand
Major retail brand used Liveops to scale customer support during peak holiday season while maintaining high satisfaction scores.
- 1M+ calls handled
- 94% CSAT maintained
- Holiday peak coverage
Reduced call center costs 40%
Healthcare Payer
Healthcare payer transitioned to Liveops virtual agent model, reducing operational costs while improving service levels.
- 40% cost reduction
- Virtual agent model
- Improved service levels
About Liveops
Liveops operates the largest virtual contact center platform in the United States, connecting independent home-based agents with customer service opportunities at major enterprises. Their cloud-based platform enables brands to scale customer support operations flexibly while providing agents with the freedom to work from home on their own schedules. Liveops serves Fortune 500 companies across insurance, healthcare, retail, and financial services.
Additional Details
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