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Upwork

World's largest freelance marketplace connecting millions of businesses with independent professionals.

San Francisco, California, United States
Est.2015
UpworkUpwork

Solution Highlights

Solution Demo

Products

Showcase the products and solutions offered by Upwork
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Basic

For starting out

Upwork’s global freelance marketplace

Access to AI-powered features

Collaboration and project tracking tools

Pricing

5%

Business Plus

For growing

Instant access to pre-vetted top 1% of talent

Uma Recruiter

Teams controls

Pricing

10% Service fee

Performance

Tracking the performance of the solution based on what's most important to you
Bryan Goltzman
Review

Bryan Goltzman

Bryan Goltzman • Owner

Using Upwork is such a no-brainer in terms of the cost and the work that we can accomplish. I'm such an Upwork evangelist that I often talk to other businesses about using the platform to find global talent. Why limit your search to candidates who can commute to your office when you can work with the best person for a project from anywhere in the world? The quality talent is so high that for a long time, the only people that had master's degrees in our company were people we contracted on Upwork.

Dec 31, 2025
Self Reported
Carol Taylor
Review

Carol Taylor

Carol Taylor • Director Content Experience

One of the biggest advantages of utilizing freelancers is finding a great variety of talent with different skills. And bringing on new talent quickly as our needs change.

Dec 31, 2025
Self Reported
David Barnes
Review

David Barnes

David Barnes • Head of Marketing

I'm a big proponent of Upwork because it has definitely opened up opportunities and skill sets that we'd otherwise not be able to readily get. The cost savings from contracting talent outside of the U.K. are significant. Hiring a 3D animator through Upwork, for instance, saves us 85% compared to an agency. The efficiency gains from working in different time zones are massive. It's always nice to come back to work in the morning and see their tasks completed.

Dec 31, 2025
Self Reported
Gabriel Richman
Review

Gabriel Richman

Gabriel Richman • Founder and CEO

The safety features are nice, but what really builds our confidence in Upwork is how we consistently find experts who deliver on highly technical, complex projects. We want the best talent available, no matter where they are located. A large percentage of the freelancers we hire are referrals from freelancers we first met on Upwork. Upwork helped us build a community of incredible talent, which means we now spend even less time recruiting than before.

Dec 31, 2025
Self Reported
Ken Circeo
Review

Ken Circeo

Ken Circeo • Creative Director, Office Video and Production Team

I've been with Microsoft for more than 20 years and I can divide those 20 years into several different eras. We're currently in the freelance era. I can easily say that the freelance era and working with Upwork has been the greatest change, particularly with regard to production and budget. It's been a positive experience for my team and has become part of the workflow across different departments. Our experience with the freelance economy and Upwork has given us the basis for continual production in the future and even larger scaling of our team and department within Microsoft.

Dec 31, 2025
Self Reported
Omic OS logo
Business Case

AI Freelancer Becomes Chief Scientific Officer

Omic OS

Omic OS, a systems biology AI platform for drug discovery, needed specialists with both deep biological knowledge and modern AI expertise—skills rarely found locally. Through Upwork, their 15-person team built a global network of experts including a clinical geneticist from Scotland (now CSO) and a systems engineer in Vietnam managing their HPC cluster. The platform's talent pool and Uma AI tools helped them find matches within days instead of months, freeing resources for core priorities and enabling a lean team to operate with capabilities of a much larger organization.

Key Results
  • ~0 recruiting time freeing resources for core priorities
  • Less than 1 week to hire accelerating project starts
  • 20+ specialized skills expanded as needed
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Jan 1, 2025
Self Reported
Microsoft logo
Business Case

Microsoft Scaled Video Production to 9 Videos in 10 Days While Driving Cost Savings

Microsoft

Microsoft's Office Video and Production Team faced a request to produce nine videos within 10 days—well beyond their small internal team's bandwidth. Through Upwork's Enterprise Suite, they discovered skilled independent professionals ready to complete quick, low-cost, high-quality video production at scale. The initial project was completed in nine days without requiring any editing, exceeding expectations. By adopting a hybrid work model leveraging both full-time and independent talent, Microsoft team members now have more time to focus strategically. The freelance model has become the greatest change in 20+ years with regard to production and budget, enabling continual production and even larger scaling.

Key Results
  • 9 videos produced within 10 days
  • Zero editing required on delivered work
  • Trusted talent bench built through Enterprise Suite
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Jan 1, 2025
Self Reported
The Workplace Depot logo
Business Case

85% Cost Savings vs Agencies While Scaling Digital Content

The Workplace Depot

The Workplace Depot, a U.K.-based e-commerce industrial supplies company with 20,000+ products, needed high-quality artwork for every stage of the product life cycle. Hiring employees was difficult and agencies were too costly. Through Upwork, they built a core freelance team across 8 countries spanning 4 continents, including specialists in 3D animation (Kazakhstan), email marketing (U.K.), user manuals (Philippines), packaging design (Kazakhstan), and graphic design (Nigeria). Time zone differences enabled 24-hour productivity cycles.

Key Results
  • 85% cost savings compared to agencies
  • Hundreds of videos created within months
  • 400+ carton designs
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Jan 1, 2025
Self Reported
Microsoft logo
Business Case

Scaled Video Production to 9 Videos in 10 Days While Driving Cost Savings

Microsoft

Microsoft's Office Video and Production Team faced a request to produce nine videos within 10 days—well beyond their small internal team's bandwidth. Through Upwork's Enterprise Suite, they discovered skilled independent professionals ready to complete quick, low-cost, high-quality video production at scale. The initial project was completed in nine days without requiring any editing, exceeding expectations. By adopting a hybrid work model leveraging both full-time and independent talent, Microsoft team members now have more time to focus strategically. The freelance model has become the greatest change in 20+ years with regard to production and budget, enabling continual production and even larger scaling.

Key Results
  • 9 videos produced within 10 days
  • Zero editing required on delivered work
  • Trusted talent bench built through Enterprise Suite
Save
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Jan 1, 2025
Self Reported
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Qualifications

Certifications, badges, customers, and features that qualify this solution

Customers

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https://vjifsowxcmmapmvnkwlq.supabase.co/storage/v1/object/public/public assets/logo/org/9bffd506 3331 4229 b241 7c1b1145c253/c93f30d358aa14221cd06e8203fe922f1325d7501151aa39800f1624a5a25acd

Badges

Performance across Human Cloud, as measured by company interest, kudos, and business case success.

Top 20
Top 20

Features

API
VMS Partners

Focus Areas

Specialized areas the solution focuses on. The best solutions specialize in niches across skillsets, functions, industries, regions, and more.

All

Category

General category of the solution.

Talent Marketplaces

About Upwork

Created in 2015 through merger of Elance and oDesk, becoming the world's largest freelancing platform with 18 million registered freelancers and 5 million clients. Publicly traded company (NASDAQ: UPWK) facilitating over $3.8 billion in gross services volume annually across 8,000+ skills. Serves everyone from one-person startups to 30% of Fortune 500 companies including Microsoft, Airbnb, Bissell, and GE. Features AI-powered talent matching, work marketplace with hourly and fixed-price contracts, and enterprise solutions with dedicated account management. Known for comprehensive platform including time tracking, milestone payments, talent badges, and Upwork Business Plus offering pre-vetted top 1% of talent.

Additional Details

Customer Regions
GLOBAL
US
Talent Regions
GLOBAL
Industries
All Industries
Languages
de
en
es
fr
it
nl
Network Size
> 500,000
Business Model & Pricing
Transaction Fee
Transaction Fee

Transaction Fee: $5% Transaction Fee: $10%

Human Cloud Logo

Human Cloud is a global workforce advisory firm that helps Fortune 500 companies future-proof their workforces through cloud-driven talent solutions. Led by CEO Matthew Mottola and Head of Enterprise Strategy Tony Buffum, the firm has been at the forefront of AI, talent platforms, and enterprise adoption since 2012.

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